Shipping policy
Last updated: August 4, 2026
At Saint Vellan, we strive to provide a smooth and enjoyable shopping experience, including the delivery of your orders. Please review the details of our Shipping Policy below.
Our products may be shipped from international fulfillment centers, and delivery times may vary depending on your location. We generally process orders within 24 to 72 business hours.
1. Delivery Areas
We currently ship primarily to addresses within the United States. Availability for other international destinations may be displayed during checkout.
2. Shipping Methods and Delivery Times
Standard Shipping: The estimated delivery time for orders within the United States is 7 to 12 business days after the order has been processed.
Free Shipping: We offer free standard shipping on eligible orders when displayed or promoted on our store.
Please note: Delivery times are estimates and are not guaranteed. Delays may occur during peak seasons, holidays, severe weather, customs inspections, or because of circumstances outside our control.
3. Processing Times and Cancellations
Orders are generally processed within 24 to 72 business hours after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.
You may request an order cancellation within 6 hours of placing your order by contacting us at contact@saintvellan.com. We cannot guarantee that a cancellation request will be approved. Once an order has entered fulfillment, received a tracking number, or shipped, it can no longer be canceled.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow some time for the carrier’s tracking system to update.
5. Incorrect Addresses and Delivery Issues
Customers are responsible for providing a complete and accurate shipping address. Saint Vellan is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.
If your package is marked as delivered but cannot be located, please check around the delivery location, ask other members of your household, and contact the shipping carrier before contacting us.
6. Customs and Import Duties
For orders shipped outside the United States, customs duties, taxes, brokerage fees, or import charges imposed by the destination country are the responsibility of the customer unless otherwise stated during checkout.
If you have any questions regarding your shipment, please contact us at contact@saintvellan.com.